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I paid ZFI Global US$700 on 10 June 2026 for a private investigation service. I paid this money in good faith and expected the agreed work to be carried out professionally and within a reasonable period. Unfortunately, the task was not completed, and communication became extremely difficult. Despite repeatedly contacting ZFI by email and WhatsApp, I was often ignored or given no meaningful update. I have had to spend a considerable amount of my own time repeatedly chasing them for information about a service I had already paid for. After I made it clear that I wanted my money refunded, I was told that ZFI would arrange a refund. I was also told that I would receive proof of a partial payment/refund. Despite these assurances, I am still waiting for the money to be returned and have not received the promised proof. What is particularly disappointing is the way this matter has been handled. A professional company should communicate clearly with a paying client, honour its commitments and, if it cannot complete the agreed work, deal promptly and transparently with a refund. US$700 is not a small amount of money, and I should not have to repeatedly chase a company for the return of my own money after the service I paid for was not completed. I am leaving this review so that other potential customers can make an informed decision before paying ZFI. I sincerely hope ZFI will finally resolve this matter by returning my US$700 and demonstrating that it takes its customers and its commitments seriously. ZFI: I am still requesting the return of my US$700.